Warranty & Support

Our One-Year Parts & Labour Warranty

We stand behind the equipment we supply and the work we do. If a covered part fails in the first year, we fix it, with parts and labour included.

1YEAR

Parts & Labour

Starting from your installation date

Your Warranty at a Glance

🗓️

1 Full Year

Coverage for one year from the date your equipment is installed.

⚙️

Parts Included

Defective parts are repaired or replaced at no charge.

🔧

Labour Included

The labour to repair a covered problem is included too.

What’s Covered

Clear terms, so you know exactly what to expect.

Covered

  • Defects in materials or workmanship under normal use
  • Refrigeration display cases and glass-door coolers and freezers
  • Walk-in coolers, freezers, cold rooms and doors
  • KIDE refrigeration units
  • Labour to repair or replace a covered part
  • Installation work done by First Select

Not Covered

  • Damage from misuse, accidents, or improper operation
  • Lack of regular cleaning or maintenance (e.g. dirty condenser coils)
  • Power problems: surges, low voltage, or incorrect electrical supply
  • Installation, repairs or changes made by others
  • Damage from moving the equipment after installation
  • Loss of product, food spoilage, or business interruption
Warranty Claim

How to Make a Warranty Claim

Something not working right? Contact us and we’ll take care of it.

1

Contact us

Call 416-799-6964, WhatsApp 647-553-7625, or email info@firstselect.ca.

2

Send the details

Share your invoice number, the model and serial number, and photos or a video of the problem.

3

We review

Our team checks your claim and confirms what’s covered.

4

We fix it

We repair or replace the covered part, with labour included.

Have this ready when you contact us:

  • Your invoice number
  • Equipment model and serial number
  • Installation date and address
  • Photos or a short video of the problem

Keep Your Equipment Running Well

Simple care keeps your equipment efficient and your warranty valid.

Clean the coils

Keep condenser coils free of dust and grease.

Check door seals

Make sure gaskets close tightly with no gaps.

Keep airflow clear

Don’t block vents or overload shelves.

Watch the temperature

Call us early if temperatures start to change.

Warranty Questions

How long is the warranty?

One year, starting from the date your equipment is installed.

Is labour included?

Yes. For covered problems in the first year, both parts and labour are included.

What if my equipment was installed by someone else?

Our installation warranty covers work done by First Select. Contact us with your invoice and we’ll let you know what coverage applies to your equipment.

How do I make a claim?

Call 416-799-6964, WhatsApp 647-553-7625, or email info@firstselect.ca with your invoice number, model and serial number, and photos or a video of the problem.

Need Help With Your Equipment?

Our team is here to help, under warranty or not.

Contact Us

Warranty applies to equipment purchased from First Select Refrigeration Inc. and is valid for one year from the installation date. Proof of purchase is required. First Select will repair or replace covered parts at its discretion. This warranty does not cover indirect or consequential losses.